Hi, I am Nagehan!
As a Tech Product Owner, I have led multi-disciplinary groups through various activities such as understanding and defining a problem, gathering requirements, brainstorming, deciding on a solution, prototyping, and validating. My primary role is to ensure successful design sprints, create customer engagements, and carry out ongoing projects by analyzing the requirements to develop user stories.
Get To Know More About Me
Profession
Product Owner
Experience
7+ years in tech
Education
B.Sc. Industrial Engineering
Professional Experience
Product Owner
Turkish Technology | 2025 - Present
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Drive the onboarding and alignment of diverse teams in the integration of a centralized communication gateway, Notifigate, providing a unified API for email, SMS, and WhatsApp messaging across group-company-wide business operations
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Prioritize and implement AI-driven capabilities to enhance efficiency and reliability
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Establish company-wide reporting standards and executive dashboards to monitor delivery rates, operator performance, fraud risk, and communication cost
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Oversee and follow up on technical specifications for the direct procurement and sourcing of communication services
Business Analysis Team Lead
NTT Data Business Solutions | 2024 - 2025
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Leading the analysis and requirements elicitation for a large-scale Customer Feedback & Complaint Management System, built to process 160,000+ customer inputs monthly across 45+ channels.
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Close coordination with engineering, design, QA, legal, and compliance teams to ensure seamless delivery on time.
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Directed the business analysis and QA efforts during the replatforming and migration of the system from SAP to an internal product, retaining all relevant existing functionalities while introducing new features that significantly enhanced overall user experience
Senior Business Analyst
Orion Innovation | 2022 - 2024
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Key stakeholder/customer management in the consultancy company
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Manage & maintain product backlog, performing prioritization activities
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Breaking down requirements into user stories and tasks. Providing acceptance criteria for the user stories
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Working together with the dev team and influencing them without authority in an open-source SaaS platform development process
Business Analyst
NTT Data Business Solutions | 2020 - 2022
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Worked in an Agile/Scrum team on product development
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Gathered and documented business requirements with key stakeholders. Managed requirements lifecycle from analysis to delivery
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Supported test planning, UAT, and defect tracking. Worked with UX/UI teams to align designs with business needs
Education
Middle East Technical University
Bachelor's Degree, Industrial Engineering | 2012 - 2018
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Communication Director of METU Horse Riding Society | 2015 - 2017
Beijing Language and Culture University
Cultural Exchange Program | Feb 2017 - Aug 2017
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Studying in an international environment with students from over 25 different nationalities and lived abroad for 7 months
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Had end-user experience at Chine's top fintech superapp platforms: Ant Group's AliPay and Tencent's WeChat Pay from ordering food, hailing a taxi to chatting to your friends and even booking a transportation ticket
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Had end-user experience at express order delivery softwares: Elema (Food Delivery App), TaoBao (AliExpress), Didi (On-Demand Taxi app) and many more
Certifications
I’m a passionate lifelong learner with several certifications—see the details below and click to verify their credentials.
Fun Facts About Me
🎒 I’ve never said no to a spontaneous trip—even if it means flying to Jakarta for the wedding of a Singaporean tourist’s son I randomly met on a hot air balloon in Cappadocia.
🌍 My bucket list is basically the world map—and so far, I’ve checked off 30+ countries.
🛫 I usually arrive at the airport 2 hours early, but still board at the final call announcement.
BALI
SINGAPORE
TURKEY
🎒 I’ve lived in China for 7 months
🧳 I collect memories (and boarding passes). I even have a big frame at home where I showcase my ticket collection.
SWITZERLAND
MALAYSIA
U.A.E.